T 2.49 Lack of, or inadequate, training of telecommuters

Telecommuters are more or less on their own when working at home. This means they have to be more familiar with the IT they use than their colleagues working in the organisation who are usually able to receive help quickly from on-site IT system specialists. If a telecommuter has not received adequate training in the handling of the corresponding IT, problems may result in longer downtimes because it may be necessary for someone from the organisation's IT support department to drive to the home workplace of the telecommuter in order to eliminate the problems.

Example:

The telecommuter should be able to make backup copies of his/her data on his/her own. If the telecommuter is provided with an additional storage medium (such as a tape drive), the telecommuter also needs to be instructed in the use of the storage device.