T 2.104 Incompatibility between external and own IT systems

Given the increasing mobility of IT systems and IT users, the problem that IT systems cannot be used as planned due to incompatibility reasons frequently arises. Of course, this is annoying when IT devices which were taken along specifically cannot be used. Furthermore, attempts to connect the IT systems despite incompatibility may damage the devices or the stored data.

Examples:

• A laptop has been prepared with all important data for a customer meeting. However, the laptop cannot be connected to the IT present at the customer's site and the data cannot be transferred to another computer on site due to different interfaces. Therefore, the efforts and endeavours made regarding the preparations of the meeting were in vain.
• A driver problem is reported during attempts of exchanging data between two IT systems. On the recommendation of another participant of the meeting, a new driver is installed on an IT system. As a consequence, the system cannot be started any more.