T 5.27 Repudiation of a message

In any form of communication a communication partner can deny having received a message (repudiation of receipt). This is of particular importance in the case of financial transactions. A communication partner can deny having received a message sent by post just as by fax e-mail.

Example:

• An electronic order was placed for an urgently needed spare part. After a week of shut-down, a complaint about non-delivery was lodged. The supplier denies ever having received such an order.
• A communications subscriber can also repudiate transmission of a message, e.g. deny having sent an order (repudiation of origin).