S 5.27 Acknowledging successful fax reception via telephone

Initiation responsibility: Supervisor, IT Security Officer

Implementation responsibility: User

For important fax transmissions, the recipient should be asked whether the fax transmission was received, printed, or delivered to him/her completely. The employees should be instructed on this matter. The confirmation via telephone may also be requested on the fax template.

In this context, the individual sending reports capable of indicating errors that occurred while sending, which are offered as a feature on some fax machines, are helpful.

Review questions:

• Have the employees been instructed to have the recipient confirm the complete receipt of important fax transmissions?